SHIPPING POLICY 

LOCAL DELIVERY (WITHIN MALAYSIA)

• We are partnering with Post Laju Courier for domestic delivery.

1. Semenanjung Malaysia = RM 10.00 
2. Sabah & Sawak = RM15.00 

INTERNATIONAL DELIVERY (SINGAPORE)

• We are partnering with with Ninja Van Courier

1. Singapore = RM35

PLEASE READ ABOVE: 

1. The delivery price depends on the weight of the item. The price provided is for the first 1kg. Additional charges apply for items weighing more than 1kg.
2. Tracking numbers are emailed once posted.
3. For international deliveries excluding Singapore, you can place your order by emailing thekutakuti.order@gmail.com or contacting us via WhatsApp (+60194915973).
4. For international, all duty & taxes charged by the destination country are at the customers’ expenses.
5. Please note that we are not responsible for any items lost or damaged during shipping delivery that  caused by the courier company. However, below are the insurance subscription details:

• (a) The compensation claim that shall be made is based on the customer's purchase not exceeding RM200 or based on the maximum amount of compensation given by the delivery company against the loss. 
•  (b) For purchase made at a cost of more than RM200, customers are encouraged to make an insurance subscription to the courier company for the delivery process. The additional postage charge of RM1.00 for local delivery or 1.5% from the purchase price for overseas delivery; to get a compensation cost equal to the purchase amount in case of loss.
• (c) If the customer agrees with the increase in the cost of insurance coverage as stated in Article (b), the customer needs to notify our customer service line via e-mail to thekutakuti.order@gmail.com or via Whatsapp before proceeding with the purchase for confirmation purposes. If the purchase continues without confirmation to increase the cost of insurance coverage is made, the compensation claim for loss that occurs is as stated in Article (a).

    6. Standard delivery timeframes are between 3-10 business days within Malaysia, International delivery timeframes differ for each Country.